OVERVIEW
Welcome to Eden Flora. By accessing and using our website, placing an order, or subscribing to our floral services, you agree to the following Terms & Conditions. Please read them carefully.
Eden Flora is a floral design studio offering custom arrangements, floral subscriptions, and event florals. All services are subject to availability and the terms outlined below. These terms apply to all users of the site, including browsers, customers, and subscribers.
PRODUCTS & SERVICES
Custom Arrangements
Custom floral designs are created based on the client’s submitted preferences, including color palette, style, and inspiration. Due to the seasonal and artistic nature of our work, we reserve the right to make creative substitutions to achieve the intended look and quality.
Floral Subscriptions
All subscription arrangements are designed as artist’s choice using seasonal blooms. Flower types and design styles may vary from delivery to delivery. By subscribing, you acknowledge and agree to the creative freedom of Eden Flora’s designers.
ORDERS & PAYMENT
All orders must be paid in full at the time of purchase. We accept major credit/debit cards and other payment methods as indicated at checkout. Once an order is placed, it cannot be changed or canceled.
Delivery: We currently deliver within Chicagoland.
Delivery fees and scheduling options are displayed at checkout. Eden Flora is not responsible for delays due to weather, unforeseen circumstances, or incorrect delivery information provided by the customer.
Returns & Refunds: Due to the perishable and custom nature of our products, we do not accept returns, refunds, or exchanges. If you receive an order that is damaged or incorrect, please contact us within 24 hours of delivery. We may request a photo to assess the issue and determine the next steps.
Intellectual Property: All content on this site — including logos, images, product descriptions, and branding — is the intellectual property of Eden Flora. You may not use, reproduce, or distribute any part of the site without written permission
Use of Website: You agree not to use the site for any unlawful or unauthorized purpose. You may not attempt to interfere with the website’s security, functionality, or services.
Limitation of Liability: Eden Flora is not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our website, products, or services. All services are provided “as is” and without warranties, unless otherwise required by law.
Changes to Terms: We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the site signifies your agreement to those changes.